Questions
Everything people ask before they commission a portrait. If yours is not here, write to hello@getoakandotto.com.
The preview
Is the preview really free?
Yes. You upload a photo, pick a title and see your portrait without paying or creating an account. You pay only if you decide to order a canvas or the digital file. There is a daily limit on free previews per visitor.
Do I need an account?
No. There is nothing to sign up for. Your preview stays available to order for 48 hours; previews that are not ordered are deleted soon after.
What if I don’t like the preview?
Then don’t order. Try another title or another photo instead. Previews are free, with a daily limit per visitor.
Why is there a mark across my preview?
The preview is a small, marked copy so it cannot be used as the finished portrait. The canvas and the digital file are printed from the clean, full-size picture.
Does my pet’s name appear on the canvas?
No. The name you type appears on the wall label next to your preview, as a museum would caption it. The canvas carries the portrait only.
Your photo
What kind of photo works best?
One where your pet faces the camera in good light, with both eyes visible. Phone photos are fine. Blurry, dark or far-away photos give weaker portraits.
Can I use an old photo of a pet who has passed away?
Yes. Any photo works as long as the face is reasonably sharp and at least 400 pixels on its shorter side. If you only have a printed photo, photograph it flat in daylight, without glare.
Can two pets share one portrait?
Not yet. Each portrait shows one pet. You can order a separate portrait for each of them.
Do you paint animals other than dogs and cats?
Yes. The portrait is made from whatever animal is in your photo. Dogs and cats are the most common; rabbits and other small pets work too. The free preview shows you how yours turns out before you spend anything.
The portrait and the canvas
Is every portrait custom-made?
Yes. Each one is made from your own photo, for your pet alone: the same face, markings and eyes, in the costume of the title you choose. Nothing is printed until you have seen your preview and ordered it.
Is the portrait painted by hand?
No. We use AI image tools to create the artwork from your photo, then print it as a giclée on real canvas. That is why you can see it in about a minute, and why it costs far less than a commissioned painting.
Does the canvas come framed?
It comes stretched over solid wood bars, 1.25 in deep, with the picture mirrored around the edges and a sawtooth hanger attached. It needs no frame: one nail and it is up.
Which size should I choose?
The 8 × 10 in canvas suits a shelf or a desk. The 11 × 14 in reads well from across a room and is the one we would pick. The 16 × 20 in is the statement piece, for the wall above a mantel or a console.
Delivery and returns
How long does delivery take?
Printing takes 2 to 3 business days, and US delivery 1 to 5 business days after that. You get a tracking link by email when your canvas ships. Digital files are ready to download right after payment.
Do you ship outside the United States?
Canvases ship within the US only for now. The digital file is available everywhere.
Can I return my portrait?
Each portrait is made for one pet, so we can’t take returns for a change of mind. If your canvas arrives damaged or misprinted, email us a photo within 14 days and we will reprint it free.
Payment and privacy
How do I pay?
By card at checkout. Payment is handled by Stripe; we never see your card number.
Will I pay sales tax or extra shipping?
US shipping is included in the price of every canvas. Sales tax, where it applies, is added at checkout.
What happens to my photo?
We use it only to make your portrait. Photos and previews that are not ordered are deleted within 30 days, and we never use your photo or your portrait in our marketing without asking you first.
The full policies are on the shipping, returns, privacy and terms pages.
See your pet’s portrait first
Add one photo, choose a title, and your preview is ready in about a minute. It is free, and you only pay if you order.
Start with a photo