Returns
You approve your portrait before you pay, and we print exactly what you approved. If something goes wrong after that, we put it right.
You approve it first
Every order starts with a free preview. The image you approve is the image we print.
Change of mind
Each portrait is made for one pet, so we can’t accept returns or cancel an order once it has gone to print.
Damaged or misprinted
If your canvas arrives damaged, or differs from the preview you approved, email a photo to hello@getoakandotto.com within 14 days of delivery. We will reprint it free or refund you, whichever you prefer.
Digital files
Digital files can’t be returned once they have been downloaded.
How to reach us
Write to hello@getoakandotto.com from the address you used at checkout, with a photo of the problem. There is more on the contact page.